Restoring Reliable Connectivity

As a provider of high-end serviced apartments, the client’s reputation is built on delivering a premium guest experience where reliable, high-speed internet connectivity is a core expectation. The management sought a dependable solution to resolve persistent connectivity issues that were affecting guest satisfaction, while ensuring the underlying network infrastructure would support consistent performance across all apartment units.

During diagnostics, Fibrecom identified that the network cabling used to connect wireless access devices across the apartments was of substandard quality. The poor cabling resulted in:

• Intermittent and unstable internet connections

• Degraded wireless performance within apartments

• Increased guest dissatisfaction and complaints

• Reputational risk to the property, including the threat of guest check-outs and negative reviews

The challenge was further compounded by the fact that the cabling infrastructure had been installed recently, and the client had already made a significant financial investment. Understandably, management was hesitant to consider a full overhaul without clear proof of long-term value.

Recognizing both the technical risk and the business impact, Fibrecom proposed a phased, evidence-based solution rather than a disruptive full-scale replacement.

As an immediate measure, we recommended replacing the cabling in the affected apartment unit using high-quality network cable backed by a 15-year performance guarantee. This approach allowed the client to:

• Resolve an urgent guest issue

• Validate Fibrecom’s recommendation through real-world results

• Minimize disruption to ongoing operations

Fibrecom installed new, certified network cabling in the affected apartment and optimized the connectivity to ensure consistent performance.

Within two weeks:

• The affected guest reported significantly improved and stable internet access

• The client observed a clear performance difference compared to other units

Shortly thereafter, Fibrecom was called in to address a similar issue in another apartment. At this point, management acknowledged that the original recommendation was valid and that the cabling quality was the root cause of the recurring issues.

Following successful validation, Fibrecom partnered with the client to gradually replace network cabling across all apartment units, ensuring:

• High-quality, standards-compliant cabling throughout the property

• Stable and reliable internet connectivity in every apartment

• Minimal disruption to guests through phased execution

This measured approach allowed the client to protect their initial investment while steadily improving the overall quality of service offered to guests.

The project delivered tangible operational and business benefits:

• Consistent and reliable internet connectivity across all apartments

• Significant reduction in guest complaints related to connectivity

• Improved guest satisfaction and retention

• Protection and enhancement of the property’s brand reputation

• A future-ready network infrastructure built for scalability and performance

As a result of the successful engagement, Fibrecom Solutions became the client’s preferred ICT partner. Beyond resolving immediate issues, Fibrecom now:

• Provides ongoing technical support and guidance

• Proactively identifies infrastructure improvements

• Advises on emerging technologies to enhance guest experience

The relationship has evolved from reactive troubleshooting to a trusted advisory partnership, supporting the client’s long-term operational goals.